Does your support bot actually get you a real person?
When an AI support bot can't help, can it pass you to a human without making you start over? That is the handoff — and it is where most bots quietly fail.
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Why it matters
A clean handoff decides whether a customer leaves happy or furious. Done badly, the bot loops, loses the conversation context, or — with usage-based pricing — bills you for a "resolution" that a human actually finished. Done well, the customer never notices the seam.
We rate every tool on three things: does it escalate to a human cleanly, does it keep context at the handoff, and what does that cost. The deep pillar is expanding — start with the money pages below.
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